I am not the most patient person when it comes to looking at insurance and, although I needed to do something about custodial benefits, I was never comfortable talking to anyone about it. You listened, you asked questions, and then you suggested several plans that would meet my needs and budget. When I asked questions, you explained the process. Since then, you have maintained contact and whenever I've had questions, you were available to answer them. In other words, you kept your promise.