We knew we needed to consider owning an extended care plan, but I had concerns and questions: Why did we need it, what plans were available, would we qualify for benefits?

Raymond did more than explain; he asked questions, listened, and understood what we wanted to accomplish with our lifestyle and commitments as we move forward in our lives. He simplified what I thought was overwhelming into ideas that allowed me to understand why we should own plans.

As it happened, health concerns delayed my owning a plan, but my wife received her approval quickly and, a few months later, Raymond helped me to qualify for my plan.